Let’s face it, there are a lot of businesses out there that range between piss poor customer service to outright frauds. This web site is dedicated to paying back those businesses that I have felt the sting of. Instead letting these business kick me around — I post the facts here in the hope that others avoid the same trap — and to hurt these businesses where it counts, their cash register. Frankly, I have more important things to do that spend a lot of time on this site — so get listed here means that the business is truly evil in my mind. Your run of the mill jerk business, isn’t worth my time, so you can expect that the businesses I have here, are in my opinion the absolute worse of the worse!
Below are the companies who have burnt me, and my explanation of what they did.
While this site was a major redesign in mid December 2008, I have maintained a web site dealing with these bad companies for close to 10 years now. The vast majority of the businesses I had originally listed here, made things right with me, and so I have removed them from the site. While they might have contacted (email@example.com) me being sweet as sugar with wanting to be removed - I never forget that these were the same businesses that wanted nothing to do with making things right before the search engines had this site in the Top-10 for a search of their business — and my version of making things right enough to remove them from this site evolved the longer they pissed me off by first not wanting to do the right thing. In a nutshell, that means as a business listed here you can be removed by making things right — but the amount of time that you had wronged me will determine what I feel is making things right.
I am a reasonable man who only expects to also be treated reasonably. I am not looking for something for nothing. Only a couple of businesses a year (less than 20 in 10 years) have pissed me off enough to make me want to take the time to list them here.
I suggest others take my lead and also put together their own “Businesses Who Screwed Me” web site. The more places that businesses have to worry about showing up in their Top 10 searches — the fewer will be wanting to risk screwing the public and their customers. Southern Start Web Hosting is a cheap place to register a domain name and to host a site like this.
Feel free to comment about the businesses in their posts.
I bought a new computer and it didn’t come with Outlook in the version of Office that came with it. I live and die by my email and calendar — so I needed to find some place that I could either download it immediately — or run to the local computer shop.
A quick Google search hooked me up with www.shopnroll.com, which promised an immediate download LINK of a “Full Retail – Genuine License” version. So at 8:01AM I place my order. I should have smelled a rat, as when I checked out — it told me that I selected Paypal. I hadn’t select Paypal — and after doing a couple browser backs and re-placing the order — I found that there was no option for any payment.
OK — so I got this far — and although I didn’t like the deception of telling me that I selected something that I didn’t select — I paid for it with my personal Paypal, despite it being a company charge. I immediately get an email saying something to the effect that they have to manually approve the charge — before they will send me the serial number and the other information required by Microsoft to activate the downloaded application.
Now this really pisses me off. I’ve now paid for something I need right now, but I’m at the mercy of when they get around to it. If I’d known this, I would have bought elsewhere — as I needed it now — not (if and) when they get around to it.
At 11:47AM — still nothing, so I open a support ticket asking for my numbers to activate.
At 5:53 PM — still nothing, so I go and check my support ticket — and it has been deleted. I open another.
At 7:05PM — still nothing, so I reply to the email address on my receipt. At least they hadn’t deleted my second support ticket yet! I’ve searched the web site, and there is no contact information — you can’t even tell if they’re in the US — which I doubt.
The next day, 7.22 AM — still nothing. It has now been a full day since I was charged and I still can not activate a program I needed to have used 24 hours ago. The support ticket 494D8568 is still active, yet unanswered. The email sent to them is also not been answered.
At this point, I can only assume they’re a fraud, or at best — the worst software house I’ve ever run into for Customer service.
Please do yourself a favor and avoid this business like the plague.
60 hours later and still no answer. I’ve complained to Paypal and to Microsoft — and not been answered by either of them either. I’ve send over a dozen emails and service ticket replies to ShopNRoll and not received an answer.
I did a Google search and found that to be very disturbing. My search on “Shopnroll + paypal” and “ShopNroll + Fraud” tells me that I’m not the only one to get suckered. These searches appear to indicate that ShopnRoll and Shoparhive are from India and the bogus downloads without the key comes from Digital Zone and/or Digital River. Further reading tells me that the reason they don’t take credit card and only accept Paypal is because they been dropped from every credit card processor they ever used for non-compliance of terms — whatever that means! The link below is from the ShopNRoll site as an answer to why they only accept Paypal:
Further — I read complain after complaint where Paypal is a participant in the scam — in as much as that you have no recourse from Paypal if it wasn’t used on an auction. While at the moment Paypal hasn’t answered my complaint — but I read a dozen copies of emails sent back to customers where they tell the customer is beat because it wasn’t an eBay auction.
UNLESS YOU KNOW THE PERSON PERSONALLY AND TRUST THEM — NEVER USE PAYPAL TO PAY FOR AN ITEM THAT ISN’T EBAY. IT APPEARS THAT THEY DON’T CARE ABOUT BEING A TOOL FOR FRAUD.
Well I learned my lesson about buying downloadable software that is advertised as being “Genuine” and Full Retail Version”. Cost me $50 and a couple of days. I hope posting this causes thousands from avoiding ShopNRoll, Shoperhive, Digital River, and Digital Zone for anything. I also hope that whenever you run into someone that will only accept Paypal and not any other form of payment — that you should be smelling rat.
After sending emails every hour, reporting to Microsoft as selling pirated software, giving them a link to this site, and reporting to Paypal as a fraud — they refunded my money 2.5 days after my purchase. I was lucky enough to get my money refunded (but wasted a lot of time in the process) — but don’t count on being so lucky. ShopNRoll is a fraud!