FTD/Flowers by Adela
Many days in advance of Valentine’s Day 2001, I ordered the largest and most expensive flower arrangement on FTD.com for delivery to my wife.
I had used FTD.com about a dozen times previously and had never had a problem with them.
By about 5PM on Valentine’s Day my wife is starting to ask me if I had forgotten. I told that I had not and that the flowers had to be on the way. Finally, at about 8PM the nastiest little flower arrangement I had ever seen arrived. My wife took it very personal and started to cry – as I had always in the past had a very large arrangement delivered to her on Valentine’s Day.
They next day I logged onto the FTD.com web site to get the phone number to complain – and saw that they had a satisfaction guarantee refund if you were not happy. Now I cannot ever remember requesting a refund on a satisfaction guarantee – but I was down right angry. After wasting a good hour being transferred around and waiting on hold while they got the florist’s side of the story – FTD offered to deliver another arrangement (this is February 15th now!) with their compliments. I told them that would do nothing to salvage the Valentine’s spirit around my home and that I demand a refund. They refused.
I will never use FTD.com again and I feel it necessary to warn everyone that what happened in my love nest last Valentine’s Day can happen to you if you use FTD.com or their florist Flower’s by Adela.
Save your money and go to your neighborhood florist instead of FTD.com